I've made a couple of videos for you that show you what my day was like yesterday. Several situations arose that required me to do some phone work to accomplish the task. First I needed to pay the phone bill. The online function was not working. I spent over an hour online attempting to make a payment. I would prefer to have all my teeth drilled than to talk to AT&T. "Talk to" is a misnomer because you are required to run a gauntlet of the most annoying automated phone system EVER.
I can tell you for a fact that this phone system does not recognize cuss words. Oh, the nasty, cussing words that I've been forced to utter when dealing with this insipid AT&T electronic guy.
Yes, Crystal finally answered the phone and she offered to take my payment over the phone, for an additional $5 charge. She explained that she couldn't waive the fee because she'd offered me at least two other ways to pay. One was to pay via the online system that didn't work (huh?) and the other was the option to pay at a location that's at least 18 miles from here. Duh?
Following on the heels of that encounter I needed to call the company that manufactured our gas powered back-up generator. When we unpacked the unit we discovered that they forgot to include the manuals and warranty packet. I thought AT&T had a terrible automated system. Listen to this:
This was the fourth call I'd made in an attempt to connect with the correct office. One of the automated systems very disturbing music playing in the background - a genre called "Trance" which is played at Rave parties. Sheesh.
I suspect that automated phone systems are a hot topic. I hate them. I loathe them. I worked for a boss that understood that sometimes the only thing you have over your competitor is good customer service and a terrific communicator answering the phone.
My message to business owners - HIRE A STINKING REAL LIVE PERSON TO ANSWER THE PHONE!!!!